We are looking for a senior support analyst to join our high-performing, collaborative team that provides integrated, reliable, and secure technology solutions to enable our colleagues to work efficiently from anywhere. Our work underpins the firm’s operations, ensuring that every department has the tools and support they need to deliver exceptional service.

Our remit spans everything from infrastructure and cybersecurity to cloud platforms, data analytics, and business applications. We work closely with stakeholders across the firm to understand their needs and deliver technology that is secure, scalable, and aligned with our strategic goals.

The role will be expected to operate at the Skills for the Information Age (SFIA) Development and Implementation discipline, Level 3 in order to provide additional IT service support resource to the Technology team in support of our growing business needs and requirements. This position provides support service delivery of the technology estate, provide face to face and remote support to the organisations internal staff and assist with supporting other functions of the IT team to deliver first class service.

Key aspects of the role:

· Deliver high‑quality consistent, customer‑focused support across face‑to‑face, remote and telephone channels.

· Resolve support tickets within agreed SLAs for incidents, service requests and change tasks.

· Maintain accurate and timely updates within the ITSM platform to reflect progress and next steps.

· Contribute to continual service improvement initiatives, recommending enhancements to processes, tools or documentation.

· Support compliance with technology policies including data protection, security, antivirus, and backup standards.

· Collaborate with colleagues across the Technology team to support the successful delivery of IT projects.

· Work with outsourced security advisors to resolve security findings promptly and support ongoing improvements to the firm’s security posture.

What we’re looking for

· Strong understanding of end‑user computing technologies, including Windows OS, Microsoft 365, Intune, Azure AD and standard productivity applications.

· Experience supporting hardware and peripherals, including laptops, mobile devices, printers and docking solutions.

· Competence in troubleshooting AV and meeting‑room technology, including displays, conferencing equipment and presentation systems.

· Ability to support software deployment and upgrades, and to diagnose technical issues

You will need to be proactive, reliable, self‑motivated and customer‑service orientated, and be commitment to professional development and staying updated with emerging technologies.

Why Buzzacott?

We’re big enough to provide deep expertise across a wide range of specialisms, but small enough to value meaningful personal connections — with clients and colleagues alike. You’ll work alongside experienced professionals who will support your continued development, while you contribute to shaping the growth of both our team and our clients.

At Buzzacott, we’re committed to equal opportunities and ensuring all employment decisions are fair, objective, and based on merit. We also have a firmly embedded approach to flexitime and support flexible working opportunities.

To see more information about our Rewards & Benefits follow this link:

Rewards & Benefits

To find out more about the team, please click here.

To find out more about life at Buzzacott, please click here.

To hear from team members across the firm on their experience of life at Buzzacott, please click here.

We have a firmly embedded approach to flexi-time and support flexible working opportunities to help you manage your work-life balance.

If you are interested in this role, we encourage you to apply directly via the “Apply” button at the top of the page. When applying, please include your salary expectations and let us know what interests you about the role. Alternatively, if you would like to talk to a member of our HR Team about the vacancy before applying, contact us at recruitment@buzzacott.co.uk

Please note: Our HR Team review and respond to all applications.

No agencies please.